近年(nian)來，校園欺凌、犯罪低齡化(hua)成(cheng)(cheng)為(wei)社(she)會(hui)關注的(de)(de)(de)熱點問題，如何利用(yong)現(xian)代(dai)信息化(hua)手段加大對未成(cheng)(cheng)年(nian)人(ren)保護(hu)成(cheng)(cheng)為(wei)社(she)會(hui)各界熱議的(de)(de)(de)焦(jiao)點。廣饒縣大數據中心(xin)牽(qian)頭，聯合環(huan)球軟(ruan)件打造了集監測預防、發(fa)現(xian)報告、研判轉介、幫扶干預、督查追(zhui)責“五位(wei)一(yi)體(ti)”的(de)(de)(de)未成(cheng)(cheng)年(nian)人(ren)救助保護(hu)云平臺(tai)。平臺(tai)充(chong)分發(fa)揮信息化(hua)技術(shu)應用(yong)優勢，服務未成(cheng)(cheng)年(nian)人(ren)救助保護(hu)，切(qie)實解決未成(cheng)(cheng)年(nian)人(ren)救助保護(hu)工作方面存在的(de)(de)(de)發(fa)現(xian)難(nan)、報告難(nan)、聯動難(nan)、監督難(nan)、追(zhui)責難(nan)等(deng)問題。

共建共享 協同配合 編織未成年人“保護網”

由(you)于未(wei)(wei)成(cheng)(cheng)年(nian)人(ren)保(bao)護(hu)(hu)工作涉及(ji)多個部(bu)(bu)(bu)門(men)(men)(men)(men)，往(wang)往(wang)存在(zai)著發現(xian)難(nan)、報告難(nan)的問題。未(wei)(wei)成(cheng)(cheng)年(nian)人(ren)救(jiu)助(zhu)(zhu)保(bao)護(hu)(hu)云平(ping)臺(tai)(tai)建(jian)設之前(qian)，有(you)(you)(you)未(wei)(wei)成(cheng)(cheng)年(nian)人(ren)需要保(bao)護(hu)(hu)和救(jiu)助(zhu)(zhu)時(shi)(shi)，普(pu)通群眾很難(nan)判斷(duan)向哪個部(bu)(bu)(bu)門(men)(men)(men)(men)進行(xing)反映，經常會出現(xian)無處(chu)報告的情(qing)況(kuang)(kuang)，這就導致未(wei)(wei)成(cheng)(cheng)年(nian)人(ren)保(bao)護(hu)(hu)工作會出現(xian)滯后(hou)。建(jian)立數(shu)據(ju)共(gong)享(xiang)機制(zhi)。未(wei)(wei)成(cheng)(cheng)年(nian)人(ren)救(jiu)助(zhu)(zhu)保(bao)護(hu)(hu)云平(ping)臺(tai)(tai)建(jian)設時(shi)(shi)，整合(he)了全縣(xian)困境未(wei)(wei)成(cheng)(cheng)年(nian)人(ren)數(shu)據(ju)及(ji)民政(zheng)、公安、法院、檢(jian)察院、教(jiao)育等(deng)相關(guan)職(zhi)能部(bu)(bu)(bu)門(men)(men)(men)(men)政(zheng)策資源，建(jian)設困境未(wei)(wei)成(cheng)(cheng)年(nian)人(ren)數(shu)據(ju)庫，暢通數(shu)據(ju)共(gong)享(xiang)渠道，涉及(ji)未(wei)(wei)成(cheng)(cheng)年(nian)人(ren)保(bao)護(hu)(hu)的信(xin)息實現(xian)共(gong)享(xiang)共(gong)用(yong)，為工作開(kai)展提(ti)供(gong)了大數(shu)據(ju)支撐(cheng)。部(bu)(bu)(bu)門(men)(men)(men)(men)聯動(dong)幫扶干預。未(wei)(wei)成(cheng)(cheng)年(nian)人(ren)救(jiu)助(zhu)(zhu)保(bao)護(hu)(hu)云平(ping)臺(tai)(tai)建(jian)設后(hou)，后(hou)臺(tai)(tai)管理員(yuan)會根據(ju)未(wei)(wei)成(cheng)(cheng)年(nian)人(ren)保(bao)護(hu)(hu)相關(guan)事(shi)(shi)件(jian)的具體情(qing)形，將(jiang)案(an)件(jian)第一(yi)時(shi)(shi)間明確(que)并轉介給主責部(bu)(bu)(bu)門(men)(men)(men)(men)后(hou)，由(you)主責部(bu)(bu)(bu)門(men)(men)(men)(men)負責幫扶干預。如(ru)有(you)(you)(you)必要，可通過平(ping)臺(tai)(tai)協調其(qi)他(ta)相關(guan)部(bu)(bu)(bu)門(men)(men)(men)(men)聯動(dong)協作，大大提(ti)高了工作效率。嚴格考核確(que)保(bao)履職(zhi)盡責。制(zhi)定(ding)相關(guan)考核細(xi)則，對各職(zhi)能部(bu)(bu)(bu)門(men)(men)(men)(men)在(zai)處(chu)理云平(ping)臺(tai)(tai)轉介事(shi)(shi)件(jian)的履職(zhi)情(qing)況(kuang)(kuang)進行(xing)督查，并及(ji)時(shi)(shi)通報追責，有(you)(you)(you)效保(bao)護(hu)(hu)未(wei)(wei)成(cheng)(cheng)年(nian)人(ren)的合(he)法權益。

三級守護 全民參與 構筑健康成長“后盾”

建(jian)立專(zhuan)人負責機(ji)制。鎮(zhen)街、管(guan)(guan)區、村(cun)（社(she)(she)區）分(fen)別設(she)置兒(er)童(tong)督導員、兒(er)童(tong)管(guan)(guan)家、兒(er)童(tong)主任三(san)級工(gong)(gong)(gong)作(zuo)人員，依托云平(ping)臺實現(xian)對(dui)困境(jing)兒(er)童(tong)及農(nong)村(cun)留守(shou)兒(er)童(tong)等群(qun)體(ti)(ti)的監(jian)測預(yu)防(fang)，通過全(quan)面(mian)排查、定(ding)期(qi)走訪及時(shi)掌握(wo)未(wei)成(cheng)年人家庭、監(jian)護、就學(xue)等基本情(qing)況，全(quan)面(mian)提(ti)升對(dui)困境(jing)未(wei)成(cheng)年人的救(jiu)助管(guan)(guan)理水平(ping)。建(jian)立線(xian)(xian)索(suo)(suo)上(shang)報(bao)機(ji)制。面(mian)向社(she)(she)會公眾開放“線(xian)(xian)索(suo)(suo)上(shang)報(bao)”功能，社(she)(she)會公眾均可(ke)通過此途徑上(shang)報(bao)未(wei)成(cheng)年人相(xiang)關線(xian)(xian)索(suo)(suo)、事件，構(gou)建(jian)起全(quan)民參與(yu)的工(gong)(gong)(gong)作(zuo)體(ti)(ti)系，擴大了信息(xi)收集渠(qu)道，增強了監(jian)測預(yu)防(fang)的主動(dong)性。調動(dong)社(she)(she)會組織力量參與(yu)。當未(wei)成(cheng)年人需要心理咨(zi)詢、社(she)(she)工(gong)(gong)(gong)服(fu)務(wu)、法治教育等服(fu)務(wu)時(shi)，可(ke)直接(jie)通過平(ping)臺線(xian)(xian)上(shang)預(yu)約心理咨(zi)詢師、法治課(ke)、社(she)(she)工(gong)(gong)(gong)等服(fu)務(wu)，不(bu)斷發展專(zhuan)業(ye)(ye)兒(er)童(tong)社(she)(she)會工(gong)(gong)(gong)作(zuo)機(ji)構(gou)，探索(suo)(suo)專(zhuan)業(ye)(ye)社(she)(she)工(gong)(gong)(gong)嵌(qian)入兒(er)童(tong)福(fu)利服(fu)務(wu)體(ti)(ti)系的有(you)效(xiao)機(ji)制。

目前，平臺關(guan)聯(lian)心理(li)咨詢師(shi)30余名，兒童督導(dao)員、兒童管家(jia)、兒童主任(ren)等人(ren)(ren)員595名，在全縣8個鎮街開展困難兒童走訪576次，通(tong)過相關(guan)職能部門與社會(hui)(hui)力量協同聯(lian)動，構建起(qi)強有力的(de)(de)家(jia)庭(ting)和社會(hui)(hui)保(bao)護網絡體系，達到(dao)及時(shi)發現、及時(shi)救助的(de)(de)目的(de)(de)，有效(xiao)增強未(wei)成年人(ren)(ren)保(bao)護工作的(de)(de)整體性、聯(lian)動性，使未(wei)成年人(ren)(ren)的(de)(de)合法權益得到(dao)真正保(bao)障。